1. Definitions
Company / We / Us / Our: Sound Factory
You / User / Data Subject: The individual using the Service
Service: Our website at www.soundfactorystore.com
Personal Data: Any information relating to an identifiable individual
Usage Data: Automatically collected technical data when using the Service
Device: Any device capable of accessing the Service
Cookies: Small files stored on your device to improve user experience
Data Controller: The Company, determining the purpose and means of data processing
Service Providers / Data Processors: Third parties assisting us in operating the Service
2. Types of Data We Collect
Personal Data
We may collect the following personal information:
Name
Email address
Phone number
Billing and shipping address
City, ZIP/Postal code, State/Province
Payment-related information (processed securely via third-party providers)
Usage Data
Usage Data is collected automatically and may include:
IP address
Browser type/version
Pages visited and duration of visit
Device identifiers
Diagnostic and performance data
Mobile device information when accessing via smartphone
Cookies & Tracking Technologies
We use Cookies, web beacons, tags, and scripts to:
Operate essential Site features
Remember preferences
Analyze performance and behavior (analytics)
Improve user experience
You can disable Cookies in your browser settings, but some features may not work properly.
3. How We Use Your Personal Data
We may use your data for:
Providing and maintaining the Service
Managing your account and enabling user functionality
Processing purchases and fulfilling orders
Contacting you (email, SMS, phone, system notifications)
Sending updates, offers, or newsletters
Customer support and request management
Analytics and improving our website
Business transfers (e.g., merger or sale of assets)
Legal compliance
4. Sharing Your Personal Data
We may share your data with:
Service Providers (payment processors, analytics tools, email platforms)
Affiliates and business partners
Other users (only if you voluntarily share information publicly)
In business transactions (mergers, acquisitions)
Law enforcement, if legally required
With your consent
5. Data Retention
Personal Data is retained only as long as necessary for the purposes described.
Usage Data is retained for shorter periods unless needed for security or functionality.
We comply with legal obligations requiring certain retention times.
6. Transfer of Personal Data
Your data may be processed outside the country where you reside.
We ensure that transfers comply with GDPR and protect your data with appropriate safeguards.
7. GDPR Rights
If you are located in the EU/EEA, you have the right to:
Access your data
Request correction
Request deletion
Object to processing
Request data portability
Withdraw consent at any time
To exercise your rights, contact us directly.
We may verify your identity before responding.
You also have the right to file a complaint with your local Data Protection Authority.
8. Children’s Privacy
We do not knowingly collect data from children under 13.
If we learn that a child has provided Personal Data, we will delete it immediately.
9. Links to Third-Party Sites
Our Service may contain links to external websites.
We are not responsible for their privacy practices.
Please review the privacy policies of any third-party site you visit.
10. Security of Personal Data
We use industry-standard security measures but cannot guarantee absolute security.
Data transmission over the Internet always carries some risk.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes become effective once posted on this page.
Significant updates may be communicated via email or on-site notice.
12. Contact Us
If you have questions about this Privacy Policy, you can contact us:
Via our website: www.soundfactorystore.com
By email: rafael@soundfactorystore.com
