1. General Information
These Terms & Conditions (“Terms”) apply to all purchases, downloads, and use of digital content provided by Sound Factory (“Company”, “we”, “us”, “our”).
By purchasing or using our digital products, you confirm that you have read and accepted these Terms.
2. Digital Products and Delivery
We exclusively sell digital content, such as presets, samples, MIDI files, project files, and other downloadable material.
After completing your purchase, you will receive immediate access to your files via:
Direct download link
Email confirmation
Customer account (if applicable)
No physical products will be shipped.
3. Order Process
By placing an order on our website, you are making a binding offer to purchase the selected digital products.
A contract is formed once we send you an order confirmation or provide access to the download.
We reserve the right to refuse or cancel orders in cases of:
Technical errors
Payment issues
Suspected misuse or fraud
4. Prices and Payment
All prices displayed on our website include applicable taxes unless stated otherwise.
Accepted payment methods may include:
Credit/Debit Cards
PayPal
Shopify Payments
Other methods listed at checkout
Payment is due at the time of purchase.
5. License to Use Digital Products
All purchases of presets, samples, or digital content grant you a non-exclusive, non-transferable license for personal or commercial music production.
You may not:
Resell, share, distribute, or upload the files
Use the files to create competing products
Transfer the license to another person
Claim the original files as your own creation
Full details are listed in our Preset License Agreement, which forms part of these Terms.
6. No Right of Withdrawal After Download
Digital products are exempt from the standard 14-day withdrawal right under EU law once the download has begun.
By completing a purchase, you acknowledge that:
Access to digital content begins immediately
Your withdrawal right expires at the moment of download
Further details are outlined in our Cancellation Policy.
7. Refund Policy
As digital products cannot be returned, all purchases are final and non-refundable, except in cases of:
Duplicate charges
Technical defects that cannot be resolved
Refund requests can be submitted via:
Email: rafael@soundfactorystore.com
8. User Obligations
You agree not to misuse our website or digital products, including:
Attempting unauthorized downloads
Circumventing security features
Sharing access links with others
Using bots or automated systems for bulk downloads
We reserve the right to terminate access for misuse.
9. Intellectual Property Rights
All digital content, visuals, branding, and text on our website remain the intellectual property of Sound Factory (Rafael Beelitz).
You acquire only a license to use the digital products; ownership of the files remains with us.
10. Limitation of Liability
We are not liable for:
Loss of data
System incompatibility
Incorrect usage of the files
Downtime or technical issues
Our liability is limited to the amount paid for the product.
11. Third-Party Services
We may use third-party providers for:
Payment processing
Analytics
Email services
Hosting
These providers operate under their own terms and privacy policies.
12. Changes to These Terms
We may update or modify these Terms at any time.
The latest version will always be published on this page.
Continued use of our website or products constitutes acceptance of the updated Terms.
13. Governing Law
These Terms shall be governed by the laws of Germany, without regard to conflict-of-law principles.
14. Contact Information
For questions regarding these Terms & Conditions, you can reach us at:
Email: rafael@soundfactorystore.com
Website: soundfactorystore.com
