Frequently asked questions

Support

Can I use the included presets in my own original content?

Absolutely! You are allowed to use the samples, presets, loops, and rhythms included in the project files for your own creations.

Are the soundbanks from Sound Factory royalty-free?

Yes, all our soundbanks and sample packs are 100% royalty-free.

What payment methods do you accept?

We accept payment by credit card (VISA / MasterCard / AMERICAN EXPRESS / JCB / Diner’s Club International), by debit card (VISA, Carte Bleue, Carte Bancaire), by direct bank transfer services (SOFORT Banking, iDEAL), and by PayPal.

Can I contact customer support for further assistance?

Absolutely! If you have any questions, concerns, or need assistance, feel free to reach out to our customer support team. We're here to help!

How do you ensure compatibility with various devices?

We test the patches on as many devices as possible. However, transferring presets to hardware can sometimes be tricky due to SysEx data. Your DAW can handle this, but sometimes SysEx filters are active. Refer to your DAW's instruction manual for more information.

How is my data handled during transactions on your website?

Your data is handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. This ensures that your information, including your name, address, credit card, or bank details, cannot be read by any third party.

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